1. Introduction
Welcome to Vita Veda. This Privacy Policy explains how we collect, use, disclose, and
safeguard your personal information when you use our website, services, and clinical care.
By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following types of information:
- Demographic Information: Such as your name, email address, phone number,
mailing address, and other information you provide when registering, scheduling an
appointment, or contacting us.
- Health Information: This includes intake forms, medical history, lab and
blood work results, treatment notes, and any health information you voluntarily provide in
the course of receiving care from our practice.
- Payment Information: Payment details are collected and processed by our
third-party payment processor. We do not store your full credit card information on our
servers.
- Usage Data: Information about how you use our website, including your IP
address, browser type, access times, and pages visited.
3. How We Use Your Information
We use your information for the following purposes:
- Providing Our Services: To deliver clinical care, process orders and
appointments, coordinate lab work, and communicate with you about your care.
- Improving Our Services: To understand patient needs, improve the quality
of our platform, and develop new offerings.
- Communication: To send you appointment reminders, care updates, order
confirmations, educational content, and other information related to your account and our
services.
- Compliance and Security: To comply with legal obligations, protect our
rights and property, and maintain the security of our systems and data.
4. Communications (Email & SMS/Text Messaging)
We may communicate with you by email and by SMS/text message to support your care and keep
you informed about our services.
Email Communications. When you provide your email address, you may receive
appointment confirmations, care-related messages, account notifications, and, where you've
opted in, educational content and updates from our practice. You can unsubscribe from
marketing emails at any time using the link in any email. Transactional and care-related
emails, such as appointment confirmations, will continue as part of your service.
SMS/Text Message Communications. When you provide your mobile phone number
and opt in to receive text messages from Vita Veda, you may receive appointment reminders,
care follow-ups, scheduling updates, and other messages related to your care.
- Opt-In: You will be asked to expressly consent to receive text messages
before any are sent. Consent is not a condition of purchase or of receiving care.
- Message Frequency: Message frequency varies based on your care needs.
- Message & Data Rates: Standard message and data rates may apply,
depending on your mobile carrier and plan.
- Help: Reply HELP to any message, or contact us at support@vitaveda.health, for assistance.
- Opt-Out: You can opt out at any time by replying STOP to any text message.
After opting out, you will receive a confirmation message and no further texts unless you
opt in again.
No Sharing of Mobile Information. No mobile information will be shared with
third parties or affiliates for marketing or promotional purposes. All other categories of
information exclude text messaging originator opt-in data and consent; this information will
not be shared with any third parties.
5. How We Share Your Information
We may share your information with:
- Service Providers: Trusted third-party vendors who perform functions on
our behalf, such as laboratory partners, for example Quest Diagnostics, payment processors,
scheduling and telehealth platforms, electronic health record systems, and hosting
providers.
- Legal and Regulatory Authorities: If required by law, regulation, or legal
process, we may disclose your information to the appropriate authorities.
- Business Transfers: In connection with any merger, sale of assets, or
acquisition, your information may be transferred as part of that transaction.
- Professional Advisors: Such as lawyers, auditors, and insurers where
necessary in the course of professional services rendered to us.
As stated above, mobile phone numbers and SMS opt-in information are excluded from sharing
with third parties for marketing or promotional purposes.
6. Data Security
We employ physical, technical, and administrative safeguards designed to protect the personal
information we collect. However, no method of transmission over the Internet or electronic
storage is 100% secure, so we cannot guarantee absolute security of your personal
information.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for
which it was collected, or as required by applicable laws or regulations, including medical
recordkeeping requirements. When your information is no longer needed, we will securely
delete or anonymize it.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal
information:
- Access and Correction: You may request access to your personal
information and ask us to correct any inaccuracies.
- Deletion: You may request that we delete your personal information,
subject to legal or regulatory requirements, including those that apply to medical records.
- Opt-Out: You may opt out of marketing emails at any time using the
unsubscribe link, and opt out of text messages at any time by replying STOP.
To exercise these rights, please contact us using the information provided below. We will
respond to your request in accordance with applicable law.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for
the privacy practices or content of those third parties. We encourage you to review the
privacy policies of any third-party services you access.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will
notify you by updating the "Last updated" date at the top of this page. Your continued use
of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data
practices, please contact us at: support@vitaveda.health